At GOLUN, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.
1.1. Information We Collect
When you visit our store or place an order, we collect personal details necessary to fulfill your request, including your name, delivery address, phone number, and email address.
1.2. How We Use Your Information
We use your personal information solely to:
• Process and deliver your orders accurately.
• Send order confirmations and shipping updates.
• Respond to your inquiries and provide customer support.
• Share exclusive promotional offers or product launches (only if you subscribe).
1.3. Data Protection & Security
Your privacy is strictly respected. We do not sell, rent, trade, or share your personal information with third parties, except as required to complete your delivery (e.g., sharing delivery details with our courier partners). We implement standard security measures to ensure your data remains safe.
1.4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember items in your shopping cart, and analyze site traffic. You can choose to disable cookies through your browser settings, though some site features may not function properly as a resultAll online payments are processed through secure, encrypted third-party payment gateways. GOLUN does not store or have direct access to your full credit card or sensitive banking details.
1.5. Secure Payments
All online payments are processed through secure, encrypted third-party payment gateways. GOLUN does not store or have direct access to your full credit card or sensitive banking details.
1.6. Data Retention
We retain your order and contact information for as long as necessary to fulfill legal, tax, and accounting obligations. You may request to review, update, or delete your personal information at any time by reaching out to us.
1.7. Marketing Communications
If you subscribe to our newsletter or promotional updates, we will send you information about new product launches and special offers. You can opt out of receiving these communications at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.
1.8. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Sri Lanka.
1.9. Third-Party Links
Our website may contain links to other websites of interest, such as our social media pages. Once you have used these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
1.10. Contact Us
If you have any questions regarding our Privacy Policy or your personal data, please contact or message us via our Contact Page .
2. GOLUN DISCLAIMER STATEMENT
1. Product Representation & Colour Accuracy:
We make every effort to display as accurately as possible the colours, textures, and details of our leather products and footwear on our website. However, because leather is a natural material and display monitors can vary, the actual colour or grain of the product you receive may slightly differ from what is seen online.
2. Handcrafted Variations:
Almost all the GOLUN products are artisan-crafted. Minor variations in stitching, finish, or texture are inherent to handmade leather goods and add to the unique character of each piece.
3. Pricing & Availability:
All product prices and availability are subject to change without notice. We reserve the right to limit quantities or discontinue any product at any time. In the event of a pricing error on an order, we reserve the right to cancel or refuse the order.
4. Delivery & Third-Party Couriers:
While we partner with reliable courier services to ensure timely doorstep deliveries, GOLUN is not liable for delays caused by unforeseen circumstances, postal disruptions, incorrect address details provided at checkout, or force majeure events.
While we partner with reliable courier services to ensure timely doorstep deliveries, GOLUN is not liable for delays caused by unforeseen circumstances, postal disruptions, incorrect address details provided at checkout, or force majeure events.
5. Limitation of Liability:
GOLUN shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, the misuse of products, or delays in product delivery.
6. Leather Care & Maintenance:
Leather requires proper care to maintain its natural texture and longevity. GOLUN shall not be held liable for damage, wear, or discoloration caused by improper cleaning, misuse, exposure to extreme weather or moisture, or failure to follow general leather maintenance guidelines.
7. Intellectual Property:
All content included on this website—such as text, graphics, logos, product designs, and images—is the property of GOLUN and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any materials from this site is strictly prohibited.
8. Returns, Exchanges, & Sizing:
We provide size guides to help you select the correct fit for your footwear and leather products. While we accommodate exchanges or returns in accordance with our store policy, items must be unworn, in their original condition, and returned within the specified timeframe. GOLUN reserves the right to refuse returns on custom-made or heavily used items